Terms and Conditions and Privacy Policy

Privacy Policy Statement


To achieve the client’s financial needs, goals and objectives, Footprint Financial Services assures you that we collect and use your information, including your personal information as defined in the Protection of Personal Information Act No. 4 of 2013 (the Act).

What is Personal Information?

Personal information means information that alone or jointly with other factors identifies you as a person. This includes information such as your name, contact details, telephone number, biometric information, registration number and any other information we need to collect.

“Personal Information” is defined by the Act as: information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to— (a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well- being, disability, religion, conscience, belief, culture, language and birth of the person; (b) information relating to the education or the medical, financial, criminal or employment history of the person; (c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person; (d) the biometric information of the person; (e) the personal opinions, views or preferences of the person; (f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; (g) the views or opinions of another individual about the person; and (h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person”.

What is Special Personal Information?

To enable Footprint Financial Services and representatives of Footprint Financial Services to render financial services related to certain financial products, we may require your special personal information to achieve the client’s objectives. Special personal information includes, but is not limited to, information concerning a child and personal information concerning the race or ethnic origin, health or criminal behaviour of a client.

Footprint Financial Services, its representatives and employees treat all personal information they collect as private and confidential.


Personal information is collected directly from you and may be collected indirectly from other external sources for purposes of fulfilling our regulatory and financial services statutory obligations. Examples of other sources include:

  • Regulators. These regulators may be inside or outside South Africa;
  • Sanctions lists, which include media sources such as newspapers, social media and the broadcast news;
  • Law enforcement agencies such as the South African Police Service;
  • Credit bureaus;
  • Our product and service providers; and/or
  • Verification agencies.


We collect your personal information for a number of reasons, including the following:

  • To analyse your suitability for the products and services you apply for;
  • To gather/collect/analyse data for business intelligence;
  • To monitor financial sector trends and emerging market conduct risks; and/or
  • To manage third-party relationships.


Types of personal information we collect and process are:

  • Identifying number (employee number; company registration numbers, ID number);
  • Email-addresses, physical address, telephone number;
  • Names, surname, marital status, nationality, sexual orientation, age, physical healthstatus, mental health status, well-being, disability status, language, birth place, date of birth. Information on your race, ethnic or social origin, criminal record/proceedings; and/or
  • Education, medical, financial and employment information.We may not be able to carry out our mandate and provide you with suitable financial services without your personal information.


  • As long as necessary to enable us to render financial services to you; and
  • As long as the applicable law or regulations relevant to the financial services industryprescribes as the recordkeeping period.


We will from time to time share your personal information with third parties. We will disclose your personal information only if:

  • It is necessary to comply with our regulatory obligations and financial services laws;
  • For business purposes;
  • We have a public duty to disclose the information;
  • Your legitimate interests require disclosure; and
  • You have provided consent for us to disclose your information.These third parties may include but are not limited to:
  • Regulators and the FAIS Ombud;
  • Other regulators;
  • Law enforcement agencies; and
  • Verification agents.
  • Where appropriate, we request the third parties who we share information with, to take adequate measures and comply with applicable data protection laws and protect the information we are disclosing to them. We do this through contractual arrangements with these third parties. We also take internal measures to ensure that the third parties we appoint have appropriate measures to protect the information we provide to them.

As the client you have rights that you can exercise in relation to the personal information we hold about you. You can exercise your right to:

  • Request access to the information we hold about you.
  • Request correction and updates of the personal information we hold about you;
  • Object to the way in which we use personal information about you;
  • Request the deletion of your personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully or where we areno longer authorised to keep such information;
  • Complain to us about the way we use your personal information. If you are not satisfiedwith how we handle your complaint, you can lodge a complaint with the Information Regulator.
  • It is important to note that the rights are not absolute and must be balanced againstother competing rights. We may also rely on certain exceptions that may impact on your rights, for example, your right to object or the right of access to information. We will only do this where the interest we are mandated to protect outweighs to a substantial degree interference with your privacy. Where possible in terms of law, we will explain the exception we are relying on and its impact on your rights.


Our security systems and controls are designed to maintain confidentiality, prevent loss, unauthorised access and damage to information by unauthorised parties. We conductcontinuous security monitoring and assessments to improve our security posture and provide assurance to all our stakeholders.


We use cookie technology on our website. Cookies are small files that are stored on a user’s computer when you use our website. We have non-essential cookies that enable us to distinguish users, and strict transport security which allows a website to declare itself a secure host.


It is important that we keep the public abreast of any development that has a public interest. As such we may communicate with you and the public using different channels, including social media.


Personal information is retained and destroyed as required or authorised by law, and for defined purposes related to the activities of the FSP.


We may change this privacy statement to align with changes in the law or changes in technology that impact on how we process your personal information. We will publish all changes that describe our new practices on our website, and the latest version will replace previous versions.


To object to the processing of your personal information or, if you think your personal information is being tampered with, or that it has not been protected, kindly contact our

information officer, Mpho Sebothoma at info@fpfs.co.za
If you are dissatisfied with the outcome of any request for information referred to us, you may

approach the Information Regulator of South Africa. The contact details are as follows:

The Information Regulator (South Africa)
SALU Building, 316 Thabo Sehume Street, Pretoria
Tel: 012 406 4818 | Fax: 086 500 3351 | Email: inforeg@justice.gov.za

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